Adding Photo and Notes for Orders
Drivers can now attach photos and notes to an order when they mark it delivered, left in a safe location, or unable to deliver. This gives you, and your customers, a clear picture of what happened with every delivery.
What you can do here
- See delivery confirmation as either "Delivered" or "Left in a safe location"
- View photos your driver has uploaded for an order
- Read any notes your driver has added
- Check details on orders marked "Unable to Deliver", including the reason and photo
- Have this information trigger your existing customer notifications automatically
Step by step
- Open the delivery in the Driver App
- Select the delivery status (Delivered, Left in a Safe Place, or Unable to Deliver)
- Tap Add Photo to upload a photo if required
- Enter any delivery notes
- Tap Save to update the delivery
Tips
- Photos and notes appear in your dashboard as soon as your driver saves them in the Driver App
- Your customer notifications will still fire as usual, so there`s nothing extra you need to set up
- If a delivery couldn`t be completed, check the notes first, they usually explain exactly why
- Drivers add photos and notes by opening the delivery in the Driver App and marking it as delivered, left safely, or unable to deliver
Ask the assistant
AI assistant support for this screen is coming soon.