Customers sometimes lose or need another copy of their tax invoice this lets you resend it straight to their email without having to recreate anything manually.
What you can do here
- Resend the original tax invoice for any order
- Send it to the customer`s email on file, or a different address if needed
Step by step
- Go to Dashboard > Orders > View Pending and find the order.
- Click on the Email button and enter the email to resend Tax Invoice
- Confirm the email address, then send.
Tips
- Check the customer`s email is correct before resending, especially if they mentioned not receiving the original.
- Ask the customer to check spam/junk folders if they still can`t find it after resending.
Ask the assistant
The AI assistant can help you manage this directly. Try:
- "Resend the tax invoice for order 10432"