Editing an order lets you fix a mistake or accommodate a customer`s change of mind updating items, delivery details or the message card without having to cancel and start again.
What you can do here
- Change delivery date, address or recipient details
- Update the card message
- Add, remove or swap items on the order
Step by step
- Go to Dashboard > Orders > View Pending and find the order.
- Open the status menu and select Edit Order.
- Make your changes delivery details, card message, or items.
- Save the order. If the change affects the price, you may need to charge again or refund the difference.
Tips
- If an edit changes the order total, use Charge Again or Refund to square up the difference.
- Double-check the delivery date and address after any edit these are the most common source of delivery problems.
Ask the assistant
The AI assistant can help you manage this directly. Try:
- "Change the delivery date on order 10432 to Friday"
- "Update the card message on order 10432"