Sometimes an order needs a full or partial refund a delivery issue, a customer changing their mind, or a mistake on an order. This is where you process that refund directly against the original payment.
What you can do here
- Issue a full or partial refund on a paid order
- Refund straight back to the customer`s original payment method
- See a record of the refund against the order
Step by step
- Go to Dashboard > Orders > View Pending and find the order you need to refund.
- Open the status button and select Refund.
- Enter the refund amount the full total or a partial amount.
- Confirm the refund. It`s processed back to the customer`s original payment method.
- If the Refund option is not available in the dashboard. You may need to login to the payment gateway the customer had used to do the payment, Login t the payment gateway and process the refund from there.
Tips
- Double-check the refund amount before confirming refunds usually can`t be undone once processed.
- A partial refund is often the better option for issues like a late delivery, keeping the order otherwise intact.
- Add an order note explaining why you refunded, so you have a record if the customer follows up later.
Ask the assistant
The AI assistant can help you manage this directly. Try:
- "Refund $20 on order 10432"
- "Refund order 10432 in full"