Failed transactions are similar to abandoned orders, but specifically cover attempts where a customer`s credit card was declined. Each time this happens, it`s logged, so you can see a full history and follow up with customers or spot recurring payment issues.
What you can do here
- See a list of orders where the credit card was declined
- View the log of each failed payment attempt
- Follow up with customers to complete their purchase if appropriate
Step by step
- Go to Dashboard > Orders > View Pending.
- Open the failed transactions view.
- Review the log of attempted orders where the credit card was declined.
- Contact the customer if you want to help them complete the order another way.
Tips
- A cluster of failed transactions in a short time can indicate a payment gateway issue worth checking.
- Don`t assume a failed transaction means a lost sale many customers simply retry with a different card.
Ask the assistant
The AI assistant can help you manage this directly. Try:
- "Show me failed transactions from this week"