Cart Abandonment Emails
This screen configures automated emails (and optional SMS) that are sent to customers who added products to their cart but didn`t complete checkout.
What you can do here
- Enable or disable cart abandonment emails
- Set multiple reminders across different time periods (e.g. 1 hour, 24 hours, 3 days after the cart was abandoned)
- Customise the subject and message for each reminder using the Customise button next to it
- Add a discount incentive to encourage completion
- Enable SMS reminders
Step by step
- Go to Marketing and Seo -> Marketing Tools -> Cart Abandonment Emails .
- Enable the feature.
- Add one or more time periods for when reminders should send (e.g. 1 hour, 24 hours, 3 days).
- Click Customise next to each time period to write the email that goes out at that point.
- Optionally add a discount code to any of your reminder emails.
- Save - reminders will send automatically based on the time periods you`ve set.
Tips
- Spacing your reminders out (e.g. 1 hour, then a day later, then a few days later) usually works better than sending them all at once
- Use the Customise button to keep each reminder`s message fresh rather than repeating the same email
- Only enable SMS if you`re comfortable with the ongoing per-message cost, as it`s billed monthly
Ask the assistant
The AI assistant can help you manage this directly. Try:
- "Turn on cart abandonment emails"
- "Add a reminder email for 24 hours after cart abandonment"
- "Enable SMS reminders for abandoned carts"