Customer notes let you record internal information against a customer`s profile - preferences, past issues, or anything worth remembering next time they order - separate from notes on an individual order.
Go to Dashboard > Customers, open the customer`s profile, and add your note.
Customer notes are internal only and are never visible to the customer themselves. They are visible to anyone with dashboard access to that customer`s profile.
Customer notes follow the person across every order they place, while Order notes are specific to one single order. Use customer notes for anything that should be remembered long-term about that customer.