A gift voucher purchase is a sale, but there`s no flower delivery to run so it`s handled a little differently once it`s bought. This is what happens behind the scenes and what you need to check to make sure vouchers are actually delivered.
What you can do here
- Find a purchased voucher against its order
- View the voucher to check its details
- Resend a voucher if it didn`t arrive or the customer lost the email
Step by step
- Go to My Orders > View Pending.
- Find the order the voucher was purchased on and click its status button.
- Choose Voucher Options. You`ll see two choices: Resend Gift Voucher and View Gift Voucher.
- To check the voucher`s details, choose View Gift Voucher.
- If it didn`t arrive or the customer lost the email, choose Resend Gift Voucher to send it again.
- When a customer redeems a voucher on an order, it is automatically marked as used against that order.
Tips
- Vouchers are sent automatically once payment clears if a customer says they haven`t received it, it`s worth checking the order and resending before assuming there`s a bigger issue.
- If a customer says their voucher code isn`t working, view the voucher first to confirm its details before troubleshooting further.
Ask the assistant
The AI assistant can help you manage this directly. Try:
- "Resend the gift voucher email for [customer]"
- "Show me the gift voucher for order [order number]"