Custom text
This is a block of text that displays above the Special Delivery Instructions field on your checkout. Many florists use it to set expectations before the customer types their instructions - for example, reminding them that delivery instructions cannot guarantee a specific time.
What you can do here
- Add a custom message that appears above the delivery instructions field at checkout
- Set expectations about delivery windows before customers write their instructions
- Prompt customers for details you need, like gate codes or unit numbers
- Note your substitution policy in case flowers are unavailable
Step by step
- Go to Dashboard > Settings > Checkout Options > Custom Text on Checkout
- Type the message you want customers to see
- Save your changes
- Check your checkout page to see how the text appears above the delivery instructions field
Tips
- Keep it short so customers still read it before they write their instructions
- Clarify that delivery windows are approximate, not exact times
- Ask for gate codes, unit numbers, or reception details upfront to avoid delivery delays
- Mention your substitution policy if flowers are unavailable
Ask the assistant
AI assistant support for this screen is coming soon.