Our service sends emails (order confirmations, delivery updates, marketing) using your email address as the sender. For these emails to be trusted and delivered, we must be able to authenticate the address.
Email providers like Gmail, Outlook, and Yahoo will block or filter emails that appear to come from unauthorised senders. Without authentication, your messages are likely to:
Be marked as spam
Be flagged as suspicious
Or not be delivered at all
We can only authenticate addresses at your own domain (e.g. orders@yourstore.com).
Free email accounts like Gmail, Hotmail, or Yahoo cannot be authenticated, so emails sent from them are almost always rejected.
Set up an email address at your domain (e.g. orders@yourstore.com)
You can create this through an email hosting service such as Google Workspace or Microsoft Office 365
Please note: these services usually charge a small monthly fee per email address, but they give you a professional, reliable email solution for your business
Provide us with that address so we can authenticate it
Use that address for all outgoing emails
✅ Once authenticated, your emails will be trusted by providers and delivered reliably to your customers’ inboxes.
Added: 2025-8-18 and last modified: 2025-8-18